Customer Services

The Elegant Event offers our customers an excellent service meeting the highest possible standards.

We aim to dispatch your goods within 1 working day of receipt of your order. Goods may be sent by either standard (royal mail 2nd Class post)or Express (royal mail 1st Class post) or by Parcelforce or DPD.

We are happy to offer a full returns service if you are not completely pleased with the product you purchase.

You can pay using your PayPal account or debit or credit cards. (we accept major debit and credit cards).

24/7 our customer service team are always happy to answer your queries or to take orders over the phone if you prefer to speak to a real person.

Please call us on 0161 494 7800 (Monday to Saturday, 9 am – 5 pm) or 0780 9609 780 (out of office hours)

Outside these times, please leave a message on our phone / email us at [email protected] and we will get back to you as soon as possible.

We attend to emails 24/7 and endeavour to get back to you within 24 hours (including weekends and bank holidays).

Many of your questions can be answered in useful info below. Please check the FAQ’s first as these cover most of the queries that have arisen with our customers.